Terms and Conditions
BD DENT. Enterprise follows to a strict set of Terms & Conditions. When ordering from BD DENT. Enterprise for commercial purposes Consumer Regulations do not apply and The Customer agrees to be bound by the following BD DENT. Enterprise Business To Business Terms & Conditions.
Definitions
‘BD DENT.’ refers to BD DENT. Enterprise, ‘The Customer’ refers to any firm, company, dental chamber or clinic, dental hospital or dental unit in any hospital, person or persons who use our website or purchase or agree to purchase goods from BD DENT.
- Prices and Payment
1.1 All published prices are net and exclusive of VAT. VAT will be charged on all invoices at the appropriate rate (except on items which are zero rated). This online price list supersedes all previous price lists. BD DENT. reserves the right to amend these prices at any time in its absolute discretion and to correct clerical omissions and errors. Prices are subject to change without prior notice.
1.2 BD DENT. will invoice at cost all packaging, carriage charges, tax and duties on any order to be delivered if applicable. BD DENT. reserve the right to charge a handling charge on any items that are invoiced via BD DENT. and supplied via a third party.
1.3 Payment of the price and VAT is due 30 days from the date of the invoice. If the Customer is in default in paying any sum as and when it becomes due, BD DENT. shall have the right to suspend all further deliveries until the default is made good.
1.4 In the event that the Customer fails to pay any monies by the due date BD DENT. has right to take any required actions if applicable. The Customer shall also indemnify BD DENT. against expenditure on all costs of recovery including legal fees on an indemnity basis without limit and any associated costs reasonably incurred. All banking charges incurred by BD DENT. in respect of dishonored bank cheques will be payable by the Customer.
1.5 BD DENT. retains ownership of the goods supplier by BD DENT. until they are paid in full.
1.6 Where prices shown are ‘per 6’ or ‘per 10’ etc… the price indicated is the price for each of 6 or 10 units, not the total sale price.
1.7 BD DENT. reserves the right to amend any verbal or written quotations at any time in its absolute discretion and to correct clerical omissions and errors. Prices are subject to change without prior notice.
1.8 BD DENT. reserves the right to assign their rights with respect to the Customer’s overdue payments to 3rd parties.
- Delivery
2.1 BD DENT. shall endeavor to dispatch all orders received before 5:00pm for next working day delivery however delivery dates and times specified are approximate only.
2.2 BD DENT. reserves the right to charge the Customer for delivery.
2.3 BD DENT. is not responsible for the delivery of promotional items from manufacturer or distributor or dealer or importers’ promotions that are claimed from the manufacturer with proof of purchase (copy of invoice). Responsibility for delivery of these items rests with the manufacturer and Customer’s queries on delivery or lead times for these items should be directed to the relevant manufacturer or distributor or dealer or importers’.
- Returned Goods (Non-Pharmaceutical) & Cancelled Orders
3.1 Goods not normally stocked by BD DENT. which have been specially obtained from the manufacturer at the Customer’s direct request will not be accepted if returned without prior written authorization. Orders of this nature can only be cancelled prior to delivery to the Customer where BD DENT. has yet to receive the goods from the manufacturer. BD DENT. reserves the right to raise a reasonable cancellation charge and in addition to invoice the Customer for any cancellation charge levied by the manufacturer.
3.2 Goods in BD DENT.’s standard range (included on the BD DENT. website or in BD DENT.’s print publications) will only be accepted for return on the following conditions:
3.2:1 Goods will not be accepted for credit without prior authorization. Returned goods must be accompanied by the Customer account number, the invoice number and full details of the reason for return. The Customer must call the sales team for a returns number which must also be included with the returned goods.
3.2:2 Returned goods must be in a saleable condition (inclusive of all original packaging, unopened and unused). All returns must be suitably packaged; items with shipping labels on the original packaging will not be credited. Products with Tamperproof seals cannot be returned once the seal is broken.
3.2:3 Returned goods must be received at BD DENT. within 7 days from the date of delivery.
3.2:4 Returned goods received after this time or without prior written authorization may incur a restocking charge to the value of 11% of the net price (as per invoice).
3.2:5 Where goods are received by the Customer in an unusable condition the Customer must inform BD DENT. in writing within 3 days of delivery; thereafter, unless otherwise instructed, items must be returned in accordance with these conditions.
3.2:6 BD DENT. reserve the right to invoice the Customer (at manufacturers RRP) for promotional stock originally sent free of charge (eg. on a Buy 1 get 1 Free promotion) if the Customer later returns stock for credit but retains the item that was originally sent free of charge.
3.2:7 BD DENT. reserve the right to invoice the Customer (at manufacturers RRP) for promotional gifts originally sent free of charge (eg. gifts associated with a level of spend on an order) if the Customer later returns stock from the order for credit but retains the gift that was originally sent free of charge.
3.2:8 BD DENT. accepts no responsibility for returned goods which are lost or damaged in transit. It is the Customer’s responsibility to ensure that goods are adequately labeled and packaged.
3.3 Due to demand planning, significant price fluctuations and enhanced infection control protocols as a result of Covid-19, PPE products (Gloves, Gowns, Aprons, Masks, Respirators, Alcohol Hand Gels and associated sundries) are non-refundable.
3.4 BD DENT. accepts no responsibility for equipment that develops faults whilst under a warranty period. The warranties on these items are solely manufacturer warranties and as such the responsibility rests with the Customer to familiarize themselves with the terms of any warranty with the manufacturer and any correspondence regarding warranty should be addressed to the entity named on the warranty information.
3.5 Providing these conditions are met, upon receipt of returned goods a credit will be raised.
3.6 If these conditions have not been met as stipulated BD DENT. reserves the right to not to accept the goods for return and to destroy or demand destruction of said goods.
- Returned Anesthetics, Pharmaceuticals and Licensed Goods
4.1 In addition to clause 3 all goods with a product license cannot be accepted for credit if the seal or outer packaging has been damaged or removed.
4.2 Pharmaceuticals will only be accepted for return by BD DENT. for the following reasons:
4.2:1 To correct an error in delivery or ordering provided it is reported within 3 calendar days of the delivery of the goods and returned within 5 calendar days from the date of receipt.
4.2:2 In response to a product or batch recall.
4.2:3 Where the products or packages are alleged to be faulty.
4.3 In these cases the following procedures apply:
4.3:1 Error in delivery or ordering: The goods must be returned within 5 calendar days of receipt. Items requiring temperature controlled storage will be accepted to correct a delivery error only. In this case the goods must be returned not later than the next working day and must have been stored correctly whilst on the Customer’s premises. To be considered for return the goods must be accompanied by a Returns Note showing: Name and address of the Customer returning the goods. Quantity, description, strength. Pack size and price of the goods. Invoice number of the invoice on which the goods were supplied. Reason for the return. The goods must be in perfect original condition, not be marked in any way, should not show any evidence of having been tampered with, and carrying a Product License number. In the event of any of the above conditions not being met goods will not be accepted for return and the Customer will be charged for items as per invoice.
4.3:2 Product or batch recall returns: The recall arrangements to a medical product are dictated by the product license holder and goods will only be accepted according to the specific instructions relating to the circumstances surrounding each recall. Goods must be returned as instructed, accompanied by a Returns Note with the information listed in 4.3:1, indicating the type of recall, and where appropriate, the batch number(s). This note should not have other products on it. Goods must be packed separately and clearly identified as returns relating to a products or batch recall. Credit will only be issued as authorized by the Manufacturer concerned and at such time specified by them.
4.3:3 Faulty product or package returns: Follow these procedures: Goods must be packaged separately and accompanied by a separate Returns Note with the information listed in 4.3:1. Goods must be packaged separately and collection requested. Goods returned with faulty packaging will be forwarded by prior arrangement to the Manufacturer for examination and comment, along with the name, address and telephone number of the original complaint. Where the product is alleged to be faulty the procedure above will be followed but, in addition, the details of the alleged fault should be telephoned to Customer Services so that the Manufacturer is alerted as quickly as possible. This in no way impedes a Dentist or Pharmacist from dealing direct with the Manufacturer on the grounds of patient safety. Credit will only be authorized by the Manufacturer concerned and at such time specified by them.
4.4 If these conditions have not been met as stipulated BD DENT. reserves the right to not to accept the goods for return and to destroy or demand destruction of said goods.
- Operating and Supply Policy
5.1 BD DENT. reserves the right to record all telephone calls to or from BD DENT. for training purposes and in relation to any contractual disputes.
5.2 BD DENT. supply to Dental Surgeons and to all other Medical or Dental Professionals not as consumers but on a business to business basis and not for use otherwise.
5.3 Medicinal products within the BD DENT. Dental Guide are not available to veterinarians, or to be administered to animals.
- Responsibilities, Health and Safety at Work
6.1 BD DENT. will retain ownership of the goods until they are paid in full. Customers are responsible for ensuring that they comply with all statutory governmental and local authority regulations in relation to goods purchased from BD DENT.. The transfer of risk of damage to the goods shall take place at the moment when the goods leave BD DENT.’s possession or control. Where goods are delivered by carrier (i.e. third party currier service) any claims for loss or damage in transit must be made by the Customer against the carrier in accordance with any terms and conditions of business of the carrier (i.e. third party currier service).
6.2 It is illegal to send contaminated goods through the post.
6.3 Equipment containing mercury must be emptied before return.
6.4 The details of the method used for sterilization must accompany the returned item.
6.5 BD DENT. reserve the right not to handle items which do not meet the above criteria.
- Finance
7.1 Finance available, subject to status. Please ask for details.
7.2 BD DENT. reserve the right to contact external credit reference or legal agencies in relation to the Customers payment.
- Payment
On account, our terms are 30 days from the date of invoice.
- By Bank Cheque
- By Credit, Debit or POS Card
- By Cash
- By MFS Merchant Account
- By Bank Account Transfer
Bank Name: Dutch-Bangla Bank Limited
Account No: 28611 0000 6668
Account Name: BD DENT. ENTERPRISE
- Use of BD DENT. Website
9.1 The content of the pages of this website is for The Customer’s general information and use only. It is subject to change without notice.
9.2 Neither BD DENT. nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. The Customer acknowledges that such information and materials may contain inaccuracies or errors and BD DENT. expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
9.3 The Customer’s use of any information or materials on this website is entirely at The Customer’s own risk, for which BD DENT. shall not be liable. It shall be The Customer’s own responsibility to ensure that any products, services, or information available through this website meet their specific requirements.